Dignity Health YRMC and BCBSAZ of Arizona Extend Negotiations Toward Agreement
Dignity Health Yavapai Regional Medical Center (YRMC) and Blue Cross Blue Shield of Arizona (BCBSAZ) continue working around the clock to reach a contract agreement. The organizations have agreed to another deadline extension with the intent to reach a fair and responsible agreement that puts patients first. The negotiation period has been extended through Wednesday, Feb. 8 at 5 pm. BCBSAZ-insured patients will maintain their in-network access to YRMC services through the extension date and time. The team at YRMC continues its efforts to do everything possible to protect patient access to the hospitals and services they know and trust. We will continue working with BCBSAZ in good faith to reach a new agreement that protects patients’ access to local and high-quality health care services. As we have previously stated, we do not underestimate our responsibility as the region’s high-quality health care provider, and do not take lightly the inconvenience this negotiation has caused for our patients with BCBSAZ coverage. We will continue to provide updates as the negotiations progress.
Dignity Health YRMC and BCBSAZ Extend Deadline to Continue Working Toward Agreement
Dignity Health Yavapai Regional Medical Center (YRMC) and Blue Cross Blue Shield of Arizona (BCBSAZ) have extended their negotiation deadline another 24 hours as the organizations work toward reaching a fair and responsible agreement. The negotiation period has been extended through Tuesday, Feb. 7. BCBSAZ-insured patients will maintain their in-network access to YRMC services through the extension date. As we have stated throughout, we do not underestimate our responsibility as the region’s high-quality health care provider. We recognize and do not take lightly the inconvenience this negotiation has caused for our patients with coverage from BCBSAZ. Responsible agreements with health insurance companies are essential to providing high quality health care to our community. We will continue to work around the clock and continue our conversations with BCBSAZ in hopes of reaching an agreement that is in the best interest of our patients.
Negotiations Extended through Monday, Feb. 6: Dignity Health’s YRMC and BCBSAZ Continue Work to Complete Agreement
In an effort to ensure a fair and responsible contract agreement that benefits the Yavapai County community, Dignity Health Yavapai Regional Medical Center (YRMC) and Dignity Health Yavapai Regional Medical Group (YRMG), and Blue Cross Blue Shield of Arizona (BCBSAZ) have agreed to further extend their negotiation period through Monday, Feb. 6. BCBSAZ-insured patients will maintain their in-network access to YRMC and YRMG services, facilities, and providers through the extension date. We want to make clear our commitment to our patients in Yavapai County. We continue to work around the clock to reach an agreement that will enable us to put patients first and continue providing essential medical services to the community. We greatly appreciate the public’s patience as we work through these negotiations.
Negotiations Extended for 48 Hours: Dignity Health’s YRMC and YRMG Work to Complete Agreement with BCBSAZ
Dignity Health Yavapai Regional Medical Center (YRMC) and Dignity Health Yavapai Regional Medical Group (YRMG), and Blue Cross Blue Shield of Arizona (BCBSAZ) have jointly agreed to extend the negotiation period through February 2, 2023. This will allow BCBSAZ-insured patients to maintain in-network access to YRMC and YRMG services, facilities, and providers through February 2, 2023. “It’s our mission to provide high-quality, compassionate and reliable health care services to our community,” says Anthony Torres, MD, President and CEO of Dignity Health YRMC and YRMG. “We understand the magnitude of this responsibility and remain hopeful that we will reach a resolution with Blue Cross Blue Shield of Arizona that benefits those we serve right here in our community.” “We know how important Yavapai Regional Medical Center is to our members and want a resolution so members can focus on what is important – their health and the health of their families,” says Pam Kehaly, President and CEO of Blue Cross Blue Shield of Arizona. “Today’s conversations have brought us closer together and we remain hopeful that members can maintain both affordability and access to care.”
A Caring Heart: Dr. Soundos Moualla, YRMC’s 2022 Physician of the Year
Soundos Moualla, MD, FACC, FSCAI – Dignity Health Yavapai Regional Medical Center’s 2022 Physician of the Year – describes the passion and drive she pours into her work as “relentless commitment.” “My parents and grandmother guided me to always do my best and to treat every patient as family,” says Dr. Moualla, Interventional Cardiologist, James Family Heart Center at Dignity Health YRMC. Dr. Moualla’s resolve to care for patients with heart disease began as a child. She recalls putting her ear on her father’s chest and listening to the whooshing sound of his heart murmur. Eventually, her father underwent open heart surgery at Mayo Clinic in Rochester, Minnesota. And years later, after earning a medical degree from the National University of Ireland in Dublin, Dr. Moualla returned to Mayo Clinic in Minnesota to pursue an internal medicine residency and an interventional cardiology fellowship. Dr. Moualla also completed her fellowship in cardiology at the Cleveland Clinic. Joining the James Family Heart Center Dr. Moualla joined YRMC’s James Family Heart Center in 2017 to oversee the Structural Heart Program, which had started the previous year. Among her first major initiatives was the expansion of the Heart Center’s successful Transcatheter Aortic Valve Replacement (TAVR) Program. Dr. Moualla also assisted with the implementation of processes to identify patients with valvular heart disease early and expedite the delivery of state-of-the-art treatment by the heart team. All of this, she notes, was accomplished with the collaboration of the cardiothoracic surgical team, other cardiologists, primary care physicians and inpatient hospitalists. Dr. Moualla worked with physician colleagues and clinical team members to create a comprehensive Structural Heart Program. In a short time, the team introduced an array of advanced interventional heart and stroke-prevention procedures—transcatheter mitral valve replacement and repair, paravalvular leak closure, left atrial appendage closure and more. “We now have a full-blown, comprehensive Structural Heart Program,” Dr. Moualla says. “That would not be possible without teamwork. Physicians, advanced practitioners, nursing and clinical staff, administrative staff and every member of the Structural Heart team contributed to building the program. This award is truly a recognition of their work and the James Family Heart Center team.” Passionate About Patient Care Dr. Moualla’s relentless commitment encompasses the compassion she generously shares with patients and their families. “Structural heart disease is a disease of the elderly,” she says. “In a community with a significant number of retirees, structural heart services are fundamental. Serving these patients and providing good patient outcomes is the most rewarding aspect of my work.” This is underscored by the many YRMC team members who nominated Dr. Moualla for Physician of the Year. According to one colleague, “Dr Moualla treats her patients and their loved ones as though they are her own family. She spends extended time with her patients and gets to know each of them as people, not just as a diagnosis.” Dr. Moualla also volunteers her time and expertise, providing medical care to homeless patients and refugees. In her free time, Dr Moualla enjoys swimming, cooking and traveling. YRMC’s Physician of the Year is selected annually by YRMC employees and medical staff and presented to a physician who: Provides excellent patient care. Demonstrates sensitivity to patients’ needs and desires. Fosters positive relationships with employees and volunteers. Shows respect to all and is a team player. Takes pride in YRMC and the community.
Diabetes Self-Management: Empowered, Encouraged & Enlightened
If you have diabetes, you’re not alone. One in 10 Yavapai County residents live with the condition. “It’s pretty widespread,” says Andrea Klein, RN, BSN, CDCES, CCRP, Director of Preventive Medicine and Wellness, Dignity Health Yavapai Regional Medical Center (YRMC). “Even with numbers like this, people who have diabetes can feel isolated.” YRMC’s Diabetes Self-Management program helps people living with the condition overcome feelings of isolation. During five weekly sessions, participants learn strategies that empower them to effectively manage their diabetes. The program is for anyone with diabetes, from the newly diagnosed to people who have lived with the condition for years. “Group members become each other’s cheerleaders and champions,” says Bonita Wilson, RN, CDCES, YRMC’s Diabetes Educator. “The comradery creates a positive learning environment.” Check out YRMC’s 2023 Diabetes Self-Management topics and registration information on this printable flyer. YRMC’s program is recognized by the American Diabetes Association (ADA) for Quality Self-Management Education. The program is offered throughout the year in Prescott and Prescott Valley. For more information, visit our website or call (928) 771-5794 in Prescott or (928) 759-5920 in Prescott Valley.
Accomplished Pulmonologist Joins YRMG
Jacob Gelberg, MD, FRCPC, has joined Yavapai Regional Medical Group (YRMG) Pulmonology and Infectious Disease. An accomplished pulmonologist, Dr. Gelberg has extensive experience caring for people with conditions that affect the respiratory system—asthma, chronic obstructive pulmonary disease (COPD), emphysema and more. He is certified in respirology and internal medicine. Dr. Gelberg’s medical education included a fellowship in interventional pulmonology at the University of Calgary in Alberta, Canada and another in respirology at McMaster University in Ontario, Canada. Prior to that, he undertook multiple internal medicine residencies: one at Royal College of Physicians and Surgeons of Canada in Ottawa and another at Queen’s University in Ontario. Dr. Gelberg earned his medical degree from Queen’s University. A dedicated educator, Dr. Gelberg has received several awards of excellence for his work with future clinicians. He was also recognized by the Cancer Quality Council of Ontario for establishing a clinic focused on caring for people with malignant pleural effusion (MPE), a disease that causes a buildup of fluid and cancer cells between the chest wall and lungs. Dr. Gelberg has been involved in numerous research studies that focus on improving care for people with COPD, lung cancer and other lung conditions. He has also published articles in a variety of peer-reviewed journals and is sought after as an expert speaker by leading medical societies. Schedule an Appointment Dr. Gelberg is accepting new patients. To schedule an appointment, please contact: YRMG Pulmonology and Infectious Disease 811 Ainsworth Drive Suite 106 Prescott, Arizona 86301 (928) 771-5550
Boosting Memory With Diet and Lifestyle
Not surprisingly, foods that contribute to good health and the prevention of diabetes, cancer and heart disease can also help keep your mind sharp and memories intact. Join me in our latest Dignity Health YRMC Your Healthy Kitchen to learn more about delicious ways to eat well and reduce your risk of dementia. Be sure to try the recipe for tender poached salmon with wild rice and greens—it’s simple, tasty and can be changed up with a variety of greens, grains, spices and herbs. Olive Oil Poached Salmon with Greens While the science is relatively new, we know that the brain and nervous system need a balance of foods and nutrients to function well. These include: Protein Healthy fats High-fiber carbohydrates Protein is important for building neurotransmitters – essential chemicals that relay messengers throughout the brain and body – as well as maintaining the health and integrity of brain and nerve cells. Research shows that too much or too little protein might increase the risk of Alzheimer’s disease. While no one can say what is exactly the right amount of protein for individuals, studies suggest diet patterns that feature two to three servings of fish, one to two servings of poultry and three or fewer servings of meat each week are linked to lower risk. It is interesting to note that a serving size of three to four ounces represents much less animal protein than is in the typical American diet. Other daily sources of protein that have neuroprotective effects include beans, lentils, nuts and seeds. Brain cells rely on a supply of healthy fats for proper communication, especially an omega 3 fatty acid called DHA (docosahexaenoic acid). DHA is abundant in fish, shellfish and sea vegetables (seaweed and algae), but is especially concentrated in fatty fish like sardines, herring, anchovies, mackerel, salmon, Arctic char and lake trout. Because many species of fish and seafood are struggling these days, remember to purchase products caught or farmed in a sustainable manner. The Monterey Bay Aquarium Seafood Watch offers a handy guide online to help consumers find the healthiest seafood products. Fiber and healthy carbohydrates, like those found in fruit, vegetables, nuts, seeds and whole grains also likely offer brain protection. Scientists know that foods that are high in fiber can normalize and moderate blood sugar levels after meals. Strong links between diabetes and increased risk of dementia indicate that sugar and insulin levels in the blood may play a role in memory loss. Fiber is also needed to maintain healthy digestion and a healthy gut microbiome (the collection of bacteria that live in the digestive system). Research suggests that a high fiber diet can reduce inflammation in the gut and body, which may help prevent Alzheimer’s and other dementias. Remember to check out dozens of delicious, nutrient-packed recipes that support your mind and body on the Your Healthy Kitchen blog. Each recipe has been created or curated to be easy and affordable, and most feature locally grown ingredients. Follow me on Facebook too, where I post photos and videos of meals I make at home, plus links to my favorite food and gardening destinations on the web.
Negotiations Extended through Monday, Feb. 6: Dignity Health’s YRMC and BCBSAZ Continue Work to Complete Agreement
In an effort to ensure a fair and responsible contract agreement that benefits the Yavapai County community, Dignity Health Yavapai Regional Medical Center (YRMC) and Dignity Health Yavapai Regional Medical Group (YRMG), and Blue Cross Blue Shield of Arizona (BCBSAZ) have agreed to further extend their negotiation period through Monday, Feb. 6. BCBSAZ-insured patients will maintain their in-network access to YRMC and YRMG services, facilities, and providers through the extension date. We want to make clear our commitment to our patients in Yavapai County. We continue to work around the clock to reach an agreement that will enable us to put patients first and continue providing essential medical services to the community. We greatly appreciate the public’s patience as we work through these negotiations.
Negotiations Extended for 48 Hours: Dignity Health’s YRMC and YRMG Work to Complete Agreement with BCBSAZ
Dignity Health Yavapai Regional Medical Center (YRMC) and Dignity Health Yavapai Regional Medical Group (YRMG), and Blue Cross Blue Shield of Arizona (BCBSAZ) have jointly agreed to extend the negotiation period through February 2, 2023. This will allow BCBSAZ-insured patients to maintain in-network access to YRMC and YRMG services, facilities, and providers through February 2, 2023. “It’s our mission to provide high-quality, compassionate and reliable health care services to our community,” says Anthony Torres, MD, President and CEO of Dignity Health YRMC and YRMG. “We understand the magnitude of this responsibility and remain hopeful that we will reach a resolution with Blue Cross Blue Shield of Arizona that benefits those we serve right here in our community.” “We know how important Yavapai Regional Medical Center is to our members and want a resolution so members can focus on what is important – their health and the health of their families,” says Pam Kehaly, President and CEO of Blue Cross Blue Shield of Arizona. “Today’s conversations have brought us closer together and we remain hopeful that members can maintain both affordability and access to care.”
Negotiations Extended through Monday, Feb. 6: Dignity Health’s YRMC and BCBSAZ Continue Work to Complete Agreement
In an effort to ensure a fair and responsible contract agreement that benefits the Yavapai County community, Dignity Health Yavapai Regional Medical Center (YRMC) and Dignity Health Yavapai Regional Medical Group (YRMG), and Blue Cross Blue Shield of Arizona (BCBSAZ) have agreed to further extend their negotiation period through Monday, Feb. 6. BCBSAZ-insured patients will maintain their in-network access to YRMC and YRMG services, facilities, and providers through the extension date. We want to make clear our commitment to our patients in Yavapai County. We continue to work around the clock to reach an agreement that will enable us to put patients first and continue providing essential medical services to the community. We greatly appreciate the public’s patience as we work through these negotiations.
Negotiations Extended for 48 Hours: Dignity Health’s YRMC and YRMG Work to Complete Agreement with BCBSAZ
Dignity Health Yavapai Regional Medical Center (YRMC) and Dignity Health Yavapai Regional Medical Group (YRMG), and Blue Cross Blue Shield of Arizona (BCBSAZ) have jointly agreed to extend the negotiation period through February 2, 2023. This will allow BCBSAZ-insured patients to maintain in-network access to YRMC and YRMG services, facilities, and providers through February 2, 2023. “It’s our mission to provide high-quality, compassionate and reliable health care services to our community,” says Anthony Torres, MD, President and CEO of Dignity Health YRMC and YRMG. “We understand the magnitude of this responsibility and remain hopeful that we will reach a resolution with Blue Cross Blue Shield of Arizona that benefits those we serve right here in our community.” “We know how important Yavapai Regional Medical Center is to our members and want a resolution so members can focus on what is important – their health and the health of their families,” says Pam Kehaly, President and CEO of Blue Cross Blue Shield of Arizona. “Today’s conversations have brought us closer together and we remain hopeful that members can maintain both affordability and access to care.”
Negotiations Extended for 48 Hours: Dignity Health’s YRMC and YRMG Work to Complete Agreement with BCBSAZ
Dignity Health Yavapai Regional Medical Center (YRMC) and Dignity Health Yavapai Regional Medical Group (YRMG), and Blue Cross Blue Shield of Arizona (BCBSAZ) have jointly agreed to extend the negotiation period through February 2, 2023. This will allow BCBSAZ-insured patients to maintain in-network access to YRMC and YRMG services, facilities, and providers through February 2, 2023. “It’s our mission to provide high-quality, compassionate and reliable health care services to our community,” says Anthony Torres, MD, President and CEO of Dignity Health YRMC and YRMG. “We understand the magnitude of this responsibility and remain hopeful that we will reach a resolution with Blue Cross Blue Shield of Arizona that benefits those we serve right here in our community.” “We know how important Yavapai Regional Medical Center is to our members and want a resolution so members can focus on what is important – their health and the health of their families,” says Pam Kehaly, President and CEO of Blue Cross Blue Shield of Arizona. “Today’s conversations have brought us closer together and we remain hopeful that members can maintain both affordability and access to care.”
YRMC Foundation Provided More than $2 Million in 2021, Supporting a Wide Range of Services for our Community
Pictured above: The Woodruff Family Conference Center in the new Outpatient Services Building West at Dignity Health, Yavapai Regional Medical Center in Prescott. Dave Barrett, Board Chair of the Yavapai Regional Medical Center (YRMC) Foundation, is pleased to report that the Foundation provided $2,128,505 during 2021. The funds will support a wide range of Medical Center programs and services. “The generosity of our community of donors is really quite remarkable,” says Barrett. “Every gift, large or small, touches someone’s life in a positive way.” The variety of initiatives funded by the Foundation in 2021 includes: The purchase of next-generation ultrasound imaging systems for the Breast Care Center and James Family Heart Center Leasing fees for the YRMC COVID–19 Vaccination Center at the Prescott Gateway Mall Construction of the Woodruff Family Conference Center in the new Outpatient Services Building West at the Prescott Campus Planning and operational support for YRMC’s newly established Cognitive Assessment and Support Center and Alzheimer’s and Dementia Care Program Primary care and behavioral health services for children served by YRMC’s Partners for Healthy Students program Essential health support for breast cancer patients who do not qualify for other programs or community services New clean clothing for patients in need so they can be discharged with dignity Diabetes management supplies for financially vulnerable patients Toys for children in our Pediatric Unit and Emergency Department Reflecting on the importance and impact of our community’s charitable support of the Foundation, YRMC President and CEO John Amos stated, “It is vitally important to our mission. I often say that charitable support provides the margin between adequacy and excellence.” You change the world with your giving heart. To learn more about supporting the YRMC Foundation or to speak with a member of our staff, please contact (928) 771–5686 or foundation@yrmc.org, or visit www.yrmcfoundation.org.
Negotiations Extended through Monday, Feb. 6: Dignity Health’s YRMC and BCBSAZ Continue Work to Complete Agreement
In an effort to ensure a fair and responsible contract agreement that benefits the Yavapai County community, Dignity Health Yavapai Regional Medical Center (YRMC) and Dignity Health Yavapai Regional Medical Group (YRMG), and Blue Cross Blue Shield of Arizona (BCBSAZ) have agreed to further extend their negotiation period through Monday, Feb. 6. BCBSAZ-insured patients will maintain their in-network access to YRMC and YRMG services, facilities, and providers through the extension date. We want to make clear our commitment to our patients in Yavapai County. We continue to work around the clock to reach an agreement that will enable us to put patients first and continue providing essential medical services to the community. We greatly appreciate the public’s patience as we work through these negotiations.
Negotiations Extended for 48 Hours: Dignity Health’s YRMC and YRMG Work to Complete Agreement with BCBSAZ
Dignity Health Yavapai Regional Medical Center (YRMC) and Dignity Health Yavapai Regional Medical Group (YRMG), and Blue Cross Blue Shield of Arizona (BCBSAZ) have jointly agreed to extend the negotiation period through February 2, 2023. This will allow BCBSAZ-insured patients to maintain in-network access to YRMC and YRMG services, facilities, and providers through February 2, 2023. “It’s our mission to provide high-quality, compassionate and reliable health care services to our community,” says Anthony Torres, MD, President and CEO of Dignity Health YRMC and YRMG. “We understand the magnitude of this responsibility and remain hopeful that we will reach a resolution with Blue Cross Blue Shield of Arizona that benefits those we serve right here in our community.” “We know how important Yavapai Regional Medical Center is to our members and want a resolution so members can focus on what is important – their health and the health of their families,” says Pam Kehaly, President and CEO of Blue Cross Blue Shield of Arizona. “Today’s conversations have brought us closer together and we remain hopeful that members can maintain both affordability and access to care.”
Dignity Health YRMC and BCBSAZ of Arizona Extend Negotiations Toward Agreement
Dignity Health Yavapai Regional Medical Center (YRMC) and Blue Cross Blue Shield of Arizona (BCBSAZ) continue working around the clock to reach a contract agreement. The organizations have agreed to another deadline extension with the intent to reach a fair and responsible agreement that puts patients first. The negotiation period has been extended through Wednesday, Feb. 8 at 5 pm. BCBSAZ-insured patients will maintain their in-network access to YRMC services through the extension date and time. The team at YRMC continues its efforts to do everything possible to protect patient access to the hospitals and services they know and trust. We will continue working with BCBSAZ in good faith to reach a new agreement that protects patients’ access to local and high-quality health care services. As we have previously stated, we do not underestimate our responsibility as the region’s high-quality health care provider, and do not take lightly the inconvenience this negotiation has caused for our patients with BCBSAZ coverage. We will continue to provide updates as the negotiations progress.
Dignity Health YRMC and BCBSAZ Extend Deadline to Continue Working Toward Agreement
Dignity Health Yavapai Regional Medical Center (YRMC) and Blue Cross Blue Shield of Arizona (BCBSAZ) have extended their negotiation deadline another 24 hours as the organizations work toward reaching a fair and responsible agreement. The negotiation period has been extended through Tuesday, Feb. 7. BCBSAZ-insured patients will maintain their in-network access to YRMC services through the extension date. As we have stated throughout, we do not underestimate our responsibility as the region’s high-quality health care provider. We recognize and do not take lightly the inconvenience this negotiation has caused for our patients with coverage from BCBSAZ. Responsible agreements with health insurance companies are essential to providing high quality health care to our community. We will continue to work around the clock and continue our conversations with BCBSAZ in hopes of reaching an agreement that is in the best interest of our patients.
Negotiations Extended through Monday, Feb. 6: Dignity Health’s YRMC and BCBSAZ Continue Work to Complete Agreement
In an effort to ensure a fair and responsible contract agreement that benefits the Yavapai County community, Dignity Health Yavapai Regional Medical Center (YRMC) and Dignity Health Yavapai Regional Medical Group (YRMG), and Blue Cross Blue Shield of Arizona (BCBSAZ) have agreed to further extend their negotiation period through Monday, Feb. 6. BCBSAZ-insured patients will maintain their in-network access to YRMC and YRMG services, facilities, and providers through the extension date. We want to make clear our commitment to our patients in Yavapai County. We continue to work around the clock to reach an agreement that will enable us to put patients first and continue providing essential medical services to the community. We greatly appreciate the public’s patience as we work through these negotiations.
YRMC Announces the 2021 Volunteers of the Year
What’s the best job in the world? Working with volunteers, of course! Just ask Nancy Thomes, the Director of Volunteer Services at Dignity Health, Yavapai Regional Medical Center (YRMC). “I am so fortunate to be where I am because I work with top-notch people every day,” says Thomes. “It takes a giving heart to be a volunteer, and I’m surrounded by hundreds of volunteers with very generous hearts.” The volunteers are an integral part of the hospital, enhancing the patient experience and providing much needed support to YRMC staff. While the pandemic restricted their involvement over the past 2 years, YRMC is currently working to reopen additional service areas. Along the way, volunteers build friendships and enjoy the sense of purpose that volunteering provides. Each year, YRMC Volunteer Services recognizes three volunteers whose service to the hospital, its patients, and the community embodies the Mission and Vision of Dignity Health, Yavapai Regional Medical Center. Each recipient is recognized for the unique ways in which they make YRMC a better place. YRMC East Volunteer of the Year, Maggie Goltra “Nancy had asked if I could attend a meeting at the West Campus, and of course, if I can help in any way, I will be there,” recalls Goltra. “When we walked into the room, I recognized some of the staff, but still couldn’t figure out what I was doing there. When Nancy told me that I was Volunteer of the Year – East Campus, I was completely shocked – that never entered my mind! What an honor!” Goltra started volunteering at YRMC in 2007. Over the years, she has worked in Admitting, Care Management, and the Family Birthing Center, and now works at the East Campus Front Lobby. Volunteer Services Manager, Victoria Spears says that Goltra is one of those kinds of people that you just love being around. As the first point of contact when you walk through the hospital doors, the Front Desk volunteers have an important role. They can often set the tone for the patient or visitor’s experience, offering information and assurance. Duties include helping patients check in at the kiosk, helping visitors sign in, escorting patients and visitors throughout the hospital, delivering items, and regularly sanitizing the area. “Maggie does all of this with a big smile and gracious attitude,” notes Spears. “Everyone who is around Maggie cannot help but smile. She is a joy to be around!” Goltra gives credit to her fellow volunteers as well. “It’s nice to work with a group of people who are there because they want to be,” she says. “I work with Debbie, Wayne, and Gus, who are always there with a friendly hello and a readiness to help all of the patients and visitors who come in. These are the type of volunteers I would like to have welcome me to the hospital.” With more than 1,850 volunteer hours under her belt, Goltra is a true asset to YRMC. Yet she describes her role in simple terms: to be helpful, even if in a small way. “The best part about volunteering at YRMC is just being able to help make our patients’ time at the hospital a bit easier, in our small way,” she explains. “It’s important to be able to help where you can, especially if it is making someone’s day easier or less stressful.” YRMC West Volunteer of the Year, Mary Kerper Mary Kerper worked for 42 years for an international mechanical parts distributor, overseeing operations, training, auditing, and continuous improvement for more than 400 locations. Retirement brought her and her husband to Prescott in 2019. Their desire was to continue to contribute to their new community. “I have had chores, responsibilities, and jobs since elementary school,” says Kerper. “I was taught that work is important, and contribution is necessary to help others, as well as yourself. Volunteering helps me to maintain my sense of self while I provide support to others.” Nancy Thomes recognizes Kerper’s strong work ethic as she looks back on the past few years. “Mary is one of the volunteers who didn’t let COVID stop her from volunteering,” recalls Thomes. “She stayed active until we suspended all volunteers and returned immediately when we could open up the Information Desk – our only service area for a while. She took on an extra shift and was a ‘rock’ throughout that very uncertain time.” Staff and fellow volunteers agree. When asked why she is a stand-out volunteer, responses include: Mary is so vigilant – always alert to who is coming through the doors. She consistently subs for her fellow volunteers when she is available. One of Mary’s responsibilities is training new volunteers. They consistently remark how thorough she is with her training. She is helpful, compassionate, and caring, along with a friendly smile! The Front Desk is a challenging area of service, and she has remained calm throughout. Mary is a problem solver extraordinaire! “It is so amazing to come to a place of healing and do what I can to contribute to the patients, visitors, staff, and my fellow volunteers,” says Kerper. Yet on a larger scale, she reflects on the importance of her award. “This award reinforces the importance of the role of volunteers. It really shows the value that YRMC leadership places on the contributions the volunteers make. I love being part of this team. Leadership here at YRMC clearly includes volunteers as valuable members of their team.” “The new relationship between Dignity Health and YRMC has brought change, and will no doubt bring more change. But the community will benefit greatly,” she continues. “What I feel will not change is the commitment our leadership has to the hospital and to our community. The volunteers will always be here to help.” The Sandy Zinn Martin Award, Norma Bauer When describing Norma Bauer and her dedication to YRMC patients, staff, visitors, and fellow volunteers, Nancy Thomes is reminded of a television show. “There is a show called New Amsterdam. The setting is in a hospital, and the Medical Director is often seen moving about the hospital asking, ‘How can I help?’ The writers may not know this, but they must have fashioned that character after Norma Bauer.” Thomes continues, “She has been SUPER flexible, changing service areas often, and always willing to go where needed. When I ask for favors of volunteers, I often begin with a reminder that ‘No’ is an acceptable answer. That is a word that Norma rarely uses.” The award is named after a former volunteer, Sandy Zinn Martin, whose spirit lives on in the selfless service that Bauer demonstrates. It’s often the little things that show the true character of a person – the things that go unnoticed by most people. Thomes shares a brief but telling story. “A staff member sent me an e-mail after observing Norma assisting a patient who was having trouble getting something from a vending machine. Norma was a patient coach, gentle and kind.” “This award is a humbling honor; there are so many dedicated volunteers,” says Bauer. “I believe it indicates that staff and other volunteers have considered my presence and efforts in a positive light and kindly took the time to ‘say so.’” “Nearly every shift includes at least one interaction that stands out from the rest,” Bauer reflects. “What makes the greatest impact on me usually comes from a patient who expresses apprehension approaching a procedure. A brief suggestion to expect the staff to be caring and understanding can often serve to lessen the patient’s anxiety.” Bauer has been called a true role model in the Volunteer Services program, with some affectionately referring to her ‘old-world mannerisms.’ According to staff and fellow volunteers, Bauer’s gracious, polite, and professional approach informs everything she does. Comments include, “It was a privilege to be tutored and to subsequently work with Norma,” and, “She deserves this recognition.” When she was invited to consider volunteering at YRMC, Bauer didn’t hesitate. She was impressed with the quality of care given to her friends and family. “Volunteering at YRMC is an opportunity to support and give back to an organization that benefits our community,” she explains. “It gives me a sense of purpose and provides interests beyond myself. YRMC values its volunteers and demonstrates their appreciation of them.” “I sincerely enjoy volunteering at YRMC. It has become an enriching part of my life.” To learn more about becoming a volunteer at Yavapai Regional Medical Center, visit DignityHealth.org/YRMC. Or you can call Volunteer Services in Prescott at (928) 771-5678, or in Prescott Valley at (928) 442-8683.
Patient Blood Management: Taking Charge of a Precious Resource
Patient-shared decision making is an important aspect of healthcare today. However, advocating for yourself – or someone you love – requires information, especially with a relatively new concept like patient blood management (PBM). This is one reason the Society for the Advancement of Patient Blood Management (SABM) is sponsoring Patient Blood Management Awareness Week®, November 7-11, 2022. This worldwide awareness week is dedicated to informing patients about the importance of blood health. Prescott City Council member, Steve Sischka – who also serves on the Dignity Health, YRMC Board of Trustees – presents Beth Black with a mayoral proclamation declaring Patient Blood Management Awareness Week. In our community, Dignity Health, Yavapai Regional Medical Center (YRMC) is home to Arizona’s only PBM program that’s recognized by SABM. Local leaders also understand the importance of PBM. Prescott Mayor Phil Goode, for example, has signed a proclamation declaring November 7-11, 2022, “Patient Blood Management Awareness Week” in Prescott. “Dignity Health, YRMC has been forward-thinking in its implementation of PBM,” says Dale Black, Program Coordinator, Patient Blood Management at Dignity Health, YRMC. “The people of Yavapai County are fortunate that YRMC has embraced blood conservation. This means residents have access to local providers for information about PBM.” The Pillars of PBM What is PBM and why is it important to you? “PBM is about keeping your blood in you and keeping it working well,” explains Beth Black, Administrative Assistant and Program Data Manager, Patient Blood Management at Dignity Health, YRMC. YRMC’s PBM program uses a team approach to: Manage anemia Ensure that bleeding is under control and blood is clotting appropriately (not too much, not too little) Utilize blood-conserving measures during surgery Involve patients in decision making about their blood Blood tests – particularly during hospitalization – give your provider important information about your health. However, drawing too much blood can lead to anemia in hospitalized patients. That’s why “phlebotomy stewardship” is becoming more and more important. This means taking only the needed amount of blood for testing in order to avoid hospital-acquired anemia. A Few Words About Anemia When you have anemia, your body lacks the healthy red blood cells needed to carry oxygen to your body’s tissues. Symptoms of anemia include, for example: Fatigue Weakness Cold hands and feet Dizziness Irregular heart rhythm Shortness of breath Headache Pale or yellowish skin “Once a year, ask your physician to order a complete work up of your blood,” Dale Black says. “If you are anemic, work with your doctor to learn the underlying cause of your anemia.” Prepping for Surgery with PBM If a surgery is in your future, ask your physician to order blood work two to four weeks before the procedure. If your blood counts are low, your doctor may recommend dietary changes. You may also need iron, vitamin B-12 or folic acid to fuel red blood cell production before surgery. “You’ll also want to discuss any herbals you take, along with other over-the-counter medications, such as ibuprofen,” says Beth Black. “These can all affect your body’s ability to clot.” Before your operation, talk to your surgeon about strategies that reduce blood loss. If you’re undergoing heart or orthopedic surgery – which are known to cause blood loss – discuss collecting blood lost during surgery for immediate post-operative reinfusion, if needed. Medications and blood products that promote clotting and reduce bleeding are also available. PBM is About You, the Patient Want to ensure blood conservation is part of your healthcare? Talk to your providers about PBM, especially prior to hospitalization. “Let your team know that you want to be treated in a manner that conserves your blood,” says Dale Black. “You can even mention your desire for minimal blood draws – just what is necessary for testing – during your hospitalization. With PBM, you are in charge of that precious resource, your blood.” Interested in learning more about YRMC’s PBM program? Get answers to your questions here or call (928) 771-5109.
Taking Charge of a Precious Resource with Patient Blood Management
Patient-shared decision making is an important aspect of healthcare today. However, advocating for yourself – or someone you love – requires information, especially with a relatively new concept like patient blood management (PBM). This is one reason the Society for the Advancement of Patient Blood Management (SABM) is sponsoring its 15th annual SABM Patient Blood Management Awareness Week®, November 1-5, 2021. This worldwide awareness week is dedicated to informing patients about the importance of blood health, particularly when it comes to hospitalization and surgical procedures. In our community, Dignity Health, Yavapai Regional Medical Center (YRMC) is home to Arizona’s only PBM program that’s recognized by SABM. Local leaders also understand the importance of PBM. Mayor Greg Mengarelli, for example, is continuing a 10-year tradition by issuing a proclamation declaring “Patient Blood Management Week” in Prescott. “Dignity Health, YRMC has been forward-thinking in its implementation of PBM nearly a decade ago,” says Dale Black, Program Coordinator, Patient Blood Management at Dignity Health, YRMC. “The people of Yavapai County are fortunate that YRMC has embraced blood conservation. This means residents have access to local providers for information about PBM.” In fact, he notes that in October 2021 – nearly 10 years after YRMC introduced PBM – the World Health Organization (WHO) released a policy brief titled, The Urgent Need To Implement Patient Blood Management. Getting to Know PBM What is PBM and why is it important to you? “PBM is about keeping your blood in you and keeping it working well,” explains Beth Black, Administrative Assistant and Program Data Manager, Patient Blood Management at Dignity Health, YRMC. This Healthy Conversations – Patient Blood Management: Your Blood, Your Call – focuses on how PBM supports your good health by preventing anemia, an underdiagnosed condition among people of all ages. And, because PBM is patient-centered, you’ll learn how to put PBM into practice before, during and after surgery. The Pillars of PBM YRMC’s successful PBM program uses a team approach to: Manage anemia Ensure that bleeding is under control and blood is clotting appropriately (not too much, not too little) Utilize blood-conserving measures during surgery Involve patients in decision making about their blood Blood tests – particularly during hospitalization – provide your physician important information about your health. However, drawing too much blood can lead to anemia in hospitalized patients. That’s why “phlebotomy stewardship” is becoming more and more important. This means taking only the needed amount of blood for testing in order to avoid hospital-acquired anemia. A Few Words About Anemia When you have anemia, your body lacks the healthy red blood cells needed to carry oxygen to your body’s tissues. Symptoms of anemia include, for example: Fatigue Weakness Cold hands and feet Dizziness Irregular heart rhythm Shortness of breath Headache Pale or yellowish skin “Once a year, ask your physician to order a complete work up of your blood,” Dale Black says. “If you are anemic, work with your doctor to learn the underlying cause of your anemia.” Prepping for Surgery with PBM If a surgery is in your future, ask your physician to order blood work two to four weeks before the procedure. If your blood counts are low, your doctor may recommend dietary changes. You may also need iron, vitamin B-12 or folic acid to fuel red blood cell production before surgery. “You’ll also want to discuss any herbals you take, along with other over-the-counter medications, such as ibuprofen,” says Beth Black. “These can all affect your body’s ability to clot.” In the Operating Room Before your operation, talk to your surgeon about strategies that reduce blood loss. If you’re undergoing heart or orthopedic surgery – which are known to cause blood loss – discuss collecting blood lost during surgery for immediate post-operative reinfusion, if needed. Medications and blood products that promote clotting and reduce bleeding are also available. PBM is About You, the Patient Want to ensure blood conservation is part of your healthcare? Talk to your providers about PBM, especially prior to hospitalization. “Let your team know that you want to be treated in a manner that conserves your blood,” says Dale Black. “You can even mention your desire for minimal blood draws – just what is necessary for testing – during your hospitalization. With PBM, you are in charge of that precious resource, your blood.” Interested in learning more about YRMC’s PBM program? Check out these PBM resources or call (928) 771-5109.
Negotiations Extended through Monday, Feb. 6: Dignity Health’s YRMC and BCBSAZ Continue Work to Complete Agreement
In an effort to ensure a fair and responsible contract agreement that benefits the Yavapai County community, Dignity Health Yavapai Regional Medical Center (YRMC) and Dignity Health Yavapai Regional Medical Group (YRMG), and Blue Cross Blue Shield of Arizona (BCBSAZ) have agreed to further extend their negotiation period through Monday, Feb. 6. BCBSAZ-insured patients will maintain their in-network access to YRMC and YRMG services, facilities, and providers through the extension date. We want to make clear our commitment to our patients in Yavapai County. We continue to work around the clock to reach an agreement that will enable us to put patients first and continue providing essential medical services to the community. We greatly appreciate the public’s patience as we work through these negotiations.
Negotiations Extended for 48 Hours: Dignity Health’s YRMC and YRMG Work to Complete Agreement with BCBSAZ
Dignity Health Yavapai Regional Medical Center (YRMC) and Dignity Health Yavapai Regional Medical Group (YRMG), and Blue Cross Blue Shield of Arizona (BCBSAZ) have jointly agreed to extend the negotiation period through February 2, 2023. This will allow BCBSAZ-insured patients to maintain in-network access to YRMC and YRMG services, facilities, and providers through February 2, 2023. “It’s our mission to provide high-quality, compassionate and reliable health care services to our community,” says Anthony Torres, MD, President and CEO of Dignity Health YRMC and YRMG. “We understand the magnitude of this responsibility and remain hopeful that we will reach a resolution with Blue Cross Blue Shield of Arizona that benefits those we serve right here in our community.” “We know how important Yavapai Regional Medical Center is to our members and want a resolution so members can focus on what is important – their health and the health of their families,” says Pam Kehaly, President and CEO of Blue Cross Blue Shield of Arizona. “Today’s conversations have brought us closer together and we remain hopeful that members can maintain both affordability and access to care.”
Boosting Memory With Diet and Lifestyle
Not surprisingly, foods that contribute to good health and the prevention of diabetes, cancer and heart disease can also help keep your mind sharp and memories intact. Join me in our latest Dignity Health YRMC Your Healthy Kitchen to learn more about delicious ways to eat well and reduce your risk of dementia. Be sure to try the recipe for tender poached salmon with wild rice and greens—it’s simple, tasty and can be changed up with a variety of greens, grains, spices and herbs. Olive Oil Poached Salmon with Greens While the science is relatively new, we know that the brain and nervous system need a balance of foods and nutrients to function well. These include: Protein Healthy fats High-fiber carbohydrates Protein is important for building neurotransmitters – essential chemicals that relay messengers throughout the brain and body – as well as maintaining the health and integrity of brain and nerve cells. Research shows that too much or too little protein might increase the risk of Alzheimer’s disease. While no one can say what is exactly the right amount of protein for individuals, studies suggest diet patterns that feature two to three servings of fish, one to two servings of poultry and three or fewer servings of meat each week are linked to lower risk. It is interesting to note that a serving size of three to four ounces represents much less animal protein than is in the typical American diet. Other daily sources of protein that have neuroprotective effects include beans, lentils, nuts and seeds. Brain cells rely on a supply of healthy fats for proper communication, especially an omega 3 fatty acid called DHA (docosahexaenoic acid). DHA is abundant in fish, shellfish and sea vegetables (seaweed and algae), but is especially concentrated in fatty fish like sardines, herring, anchovies, mackerel, salmon, Arctic char and lake trout. Because many species of fish and seafood are struggling these days, remember to purchase products caught or farmed in a sustainable manner. The Monterey Bay Aquarium Seafood Watch offers a handy guide online to help consumers find the healthiest seafood products. Fiber and healthy carbohydrates, like those found in fruit, vegetables, nuts, seeds and whole grains also likely offer brain protection. Scientists know that foods that are high in fiber can normalize and moderate blood sugar levels after meals. Strong links between diabetes and increased risk of dementia indicate that sugar and insulin levels in the blood may play a role in memory loss. Fiber is also needed to maintain healthy digestion and a healthy gut microbiome (the collection of bacteria that live in the digestive system). Research suggests that a high fiber diet can reduce inflammation in the gut and body, which may help prevent Alzheimer’s and other dementias. Remember to check out dozens of delicious, nutrient-packed recipes that support your mind and body on the Your Healthy Kitchen blog. Each recipe has been created or curated to be easy and affordable, and most feature locally grown ingredients. Follow me on Facebook too, where I post photos and videos of meals I make at home, plus links to my favorite food and gardening destinations on the web.
A Recipe for Healthy Skin
Skin, the largest organ in the human body, is remarkable. In addition to wrapping and protecting everything inside us, it also regulates temperature, fights infection, eliminates waste, produces vitamin D, and allows us to feel and interact with the world. Many factors affect skin health: hydration, sun exposure, sleep, exercise, smoking, and of course, diet. Join me for our latest Dignity Health Yavapai Regional Medical Center Your Healthy Kitchen episode to learn more about lifestyle habits and foods that support healthy skin. You’ll also see how to make a simple recipe for mole, the traditional sauce from Mexico that’s packed with flavor and skin-loving nutrients. Try this skin-nurturing, delicious mole recipe Research shows that a plant-forward diet – one that features a variety of vegetables, fruit, nuts, seeds, legumes, whole grains, spices and herbs – supports healthy skin. Plants contain an abundance of vitamins, healthy fats, and phytochemicals that protect skin from sun damage, wrinkles, and loss of elasticity. Many of these nutrients have antioxidant and anti-inflammatory roles that reduce the negative effects of sun and environmental toxins. Others support the health of collagen and elastin, two important proteins that give skin structure and elasticity. Skin-protecting nutrients include: Vitamin C – Found in all fruits and vegetables, builds collagen, reduces inflammation, and protects skin from sun damage. Vitamin E – From nuts and seeds it protects skin from sun damage and dehydration. Beta Carotene – Abundant in red, yellow, orange and green fruits and vegetables, this builds collagen and reduces wrinkles. Lycopene – Found in tomato sauce and paste as well as red and pink fruits and vegetables, it reduces damage from sunburn and may prevent skin cancer. Polyphenols – This large group of plant-based chemicals – found in a variety of fruits, vegetables, coffee, tea, cocoa, spices and herbs – protects skin from sun damage and reduces inflammation. In addition to filling your plate with a variety of nutrient-packed plants, you can support healthy skin by getting regular exercise and good sleep. Avoiding excess alcohol and sugar, and not smoking are important too. You’ll find all of our videos and flavored-packed, nutrient-rich recipes on YRMC HealthConnect. Follow me on Facebook, where I regularly post photos, videos and recipes for the plant-forward meals I prepare in my own kitchen, plus links to my favorite food and gardening destinations on the web.