Your team at Yavapai Regional Medical Center (YRMC) is committed to the ongoing safety of our patients, staff and community during the outbreak of COVID-19 (coronavirus). Our primary concern during this time is to keep you healthy and informed as together we address this unprecedented situation. We are all facing the realities of COVID-19 in our community – like so many others across the country. We are thankful that our exposure hasn’t been as severe as what others are facing right now. We also know that we are not immune to the same type of situation. There have been patients that have tested positive at YRMC and we have had our first confirmed positive inpatients – but not many to date. Others have been admitted as “Patients Under Investigation” that have thankfully been cleared and discharged. It is important to note that not everyone exposed to the virus will catch it, and those who do may exhibit few if any symptoms. Many otherwise healthy individuals can safely recover at home. Those with underlying health conditions are the most likely to require hospitalization. While this virus continues its unpredictable activity, you can rest assured that our teams are working closely with our community partners to manage the situation and give you the best possible care. The fluid nature of COVID-19 may make it hard to anticipate, but that doesn’t mean our hands are tied. We have and will continue to learn from other healthcare systems impacted by this virus. While we hope for the best, we are prepared for the worst. We are taking every measure at our disposal to fight this pandemic—working closely with partners on the national, state and local level. If we each do our part to slow the spread, we can protect ourselves and help ease the burden for everyone. What We Can Do At this point in time, YRMC would like to share the following information on how to stay as safe as possible while still receiving the care you need: We are asking visitors to avoid coming to our hospitals. Our Emergency Departments stand ready to provide the care you need and we are still performing emergent and urgent procedures. If you feel that you need to visit, call ahead to the unit and/or department for restrictions and instructions. The primary symptoms of COVID-19 are fever, cough and shortness of breath. If you are showing signs of these, please contact your healthcare provider. Your provider can instruct you on the best course of action. When visiting YRMC West or YRMC East, you may enter and exit our parking lots as usual. Upon arrival, all patients and visitors are being directed to the appropriate screening station and asked three questions: Do you have a cough? Do you have a fever? Are you having difficulty breathing? Your temperature will also be taken. Currently, if you respond “yes” to any of the above questions, you will be directed to an outdoor triage tent for further evaluation. These triage tents help to mitigate the chance of spread within our hospitals to keep our patients and staff safe. If testing is necessary, both YRMC West and YRMC East are equipped to administer the test for patients that meet the criteria for testing. It’s important to note that YRMC is not providing drive-up testing. We understand there is much interest from the community regarding our ability to provide appropriate beds and equipment to meet this challenge. We have established dedicated units for both Patients Under Investigation (PUI) and confirmed positive patients. Our response plan is designed to be implemented in phases and we are currently at Phase One. Contingency plans are in place for additional beds should the need arise. We continuously monitor the situation and are working closely with community partners to stay ahead of the situation. YRMC is postponing elective and non-emergent surgeries and procedures. We ask that you speak with your doctor to understand your options. This action was taken to comply with an Executive Order issued by Governor Ducey’s office. We also continue to look for alternative ways to care for people while minimizing their risk of exposure. Our YRMC PhysicianCare clinics are now offering telemedicine visits, or virtual visits for appropriate, established patients. We are also working with First Responders to make sure they get the care they need as they continue to put themselves at the front of this pandemic. Keeping our First Responders healthy is a primary concern. The frontline team at YRMC has our full commitment and our deepest respect. Daily we work to protect their health and safety. We are also committed to keeping our team working during this crisis and have created a staffing pool to move underutilized staff to other areas where they can continue to support our Mission. As conditions change, we will continue to keep you informed. The fluctuating nature of COVID-19 requires vigilant monitoring and adjustment. We are committed to serving our community and protecting our staff by staying on top of these rapidly changing situations. Slowing the Spread We remind everyone to heed the advice of the Centers for Disease Control and Prevention (CDC). Please protect yourself and others from COVID-19 by following these CDC recommendations: Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol. Avoid touching your eyes, nose and mouth with unwashed hands. Practice physical distancing and avoid close contact with people who are ill. Cover your cough or sneeze with a tissue, then throw the tissue in the trash. Clean and disinfect frequently touched objects and surfaces. For More Information For the most accurate and up-to-date information on the nature of COVID-19 we recommend the following resources: Yavapai County Community Health Services COVID-19 Hotline: (928) 442-5103 Centers for Disease Control and Prevention: cdc.gov Yavapai County Community Health Services: yavapai.us/chs Arizona Department of Health Services: azdhs.gov Arizona Governor’s Office: azgovernor.gov/executive-orders

Beginning March 25 at 7:00 p.m., Yavapai Regional Medical Center (YRMC) implemented a new screening program for people entering its hospital location in Prescott. Beginning March 26, Yavapai Regional Medical Center will implement the same changes to its campus in Prescott Valley. “These temporary changes are for the safety and convenience of YRMC patients and staff during the COVID-19 outbreak,” said Ken Boush, Director of Marketing and Communications, YRMC. How to Access YRMC East and YRMC West Patients will still be able to use any of the main entrances to enter and exit both of YRMC’s hospital locations. What will change is that screening stations have been established at each building entrance. This will ensure that all who enter a YRMC facility will be screened appropriately for COVID-19 symptoms before they can proceed. The Screening Process Everyone who arrives at YRMC West or YRMC East will go through a screening process when they arrive before they can enter a facility. “This involves a YRMC clinician asking specific questions in order to determine where you should receive care,” Boush explained. “It will also allow our team to manage the flow of people arriving at both Medical Centers while protecting our patients and staff.” The triage questions are: Do you have a cough? Do you have a fever? Are you having difficulty breathing? People who respond “yes” to any of these questions will be directed to one of the two tents at both YRMC East and YRMC West for further evaluation. Those who answer “no” to the three screening questions may proceed to their destination. “We want to get our patients to the care they need as quickly and safely as possible,” said Boush. “We are discouraging visitors but understand that special circumstances may apply. In these situations, we ask that you call the unit you wish to visit for special restrictions and instructions prior to your visit.” For more news about COVID-19, visit Yavapai County Community Health Services or the Centers for Disease Control and Prevention.

Arizona has two new hotlines to contact for accurate and reliable information about COVID-19: The Yavapai County Community Health Services COVID-19 Hotline may be reached at (928) 442-5103 from 8:00 am to 5:00 pm, Monday-Friday. The statewide COVID-19 Hotline – available in Arizona by calling 2-1-1 – is available daily from 8:00 am to 8:00 pm (information is also online at 2-1-1) Both hotlines will respond to calls in English and Spanish and provide important information, including: How to prepare for and prevent COVID-19 spread Testing information for COVID-19 Who is at higher risk for COVID-19 What to do if an individual gets sick COVID-19 and animals

Dear Patients, Visitors and Friends, Your health and wellbeing are always our most important priority. Yavapai Regional Medical Center (YRMC) has a strong legacy of caring for the most vulnerable members of our community and this moment is no different. As our healthcare teams continue to prepare for and track the spread of the 2019 novel coronavirus (COVID-19) in Arizona and across the country, we want to share a few details to help you stay healthy and informed. Out of an abundance of caution, YRMC has placed restrictions on access to our hospital locations in Prescott and Prescott Valley. Patients must now access both locations from the main entrance at the front of each hospital. On the East Campus in Prescott Valley, patients can still access the BreastCare Center, Family Birthing Center and Infusion Center through their main entry points. Please also note that the main entrance for both Emergency Departments will remain open for patient use. All other access points will be restricted. To help protect the health and safety of our patients and staff, we ask all visitors to please STAY HOME. We realize that special circumstances exist and in these situations we ask that you please call for any restrictions before you visit. In the coming days, you may notice large tents being constructed on the campus of YRMC West in Prescott and YRMC East in Prescott Valley. These tents are precautionary in nature and are being installed should we need additional space to care for patients who present with flu or respiratory symptoms. Please don’t be alarmed. We are only taking proactive steps to be ready should the need arise for more isolation space. We are committed to maintain access to the essential healthcare services you need.  All non-essential and elective procedures are being postponed. We will provide information if this changes at any time in the future and we encourage you to please discuss your options with your doctor. We are cancelling or postponing many of our community events and classes until we feel it is safe to resume our normal community outreach activities. If you participate in classes or support groups at YRMC, please check with your event organizer before coming to an event. We are proud of our legacy of care and continue to work closely with our community partners to meet your needs. Your health and wellbeing are an inspiration to all of us. Warm Regards