It may have been the skilled heart doctor who performed an open heart surgery, the compassion a nurse showed during a difficult moment or a gentle hug that calmed a fearful child.  It may have been a simple act of kindness from one of our volunteers that made someone feel more like a family member than a hospital patient…there are many ways the members of Yavapai Regional Medical Center’s healing team strive to make a difference for our patients.  We hear about them all the time, through kind words, smiles, letters of thanks, volunteer efforts and financial support.

The YRMC Foundation’s Grateful Patient Program enables patients, their families, caregivers or other YRMC employees to recognize anyone in any department who made a special impression, performed with exceptional skill or made someone’s time at YRMC a better experience.

When a notification is received by the Foundation, the YRMC team member is awarded a special lapel pin to wear proudly.  We’re pleased to announce that we’ve awarded 110 pins so far in 2016!

Some GRATEFUL WORDS from Patients

“I received exceptional customer service from Admitting on the West Campus.  The Admitting representative was extremely helpful and helped me with my insurance application.  The rep was wonderful and provided great service!”

“I would like recognize both Dr. L’Heureux and Dr. Contreras for the incredible compassion, patience and kindness they extended to my 97- year-old mother, my sister and me during our mother’s recent stay in the hospital.  These two doctors were wonderful in every aspect of the care they provided and their bedside manner was exemplary.   All of the RN’s who were involved in mom’s care were exceptional.  I am very happy to report that YRMC’s Mission, Vision and Values are alive and well because of amazing caregivers like these.  My family and I thank you from the bottom of our hearts.”

“I want to recognize a fellow member of Care Management for an absolutely amazing thing she did for a long stay patient in the Progressive Care Unit…she got the doctor’s permission to cook the patient some food he requested in an effort to see if he could tolerate stopping TPN and it worked!  The patient is now eating.”

“I just can’t say enough about this hospital and the cardiology department here.”

“No one wants to be in the hospital, but the experience was filled with smiles, patience and kindness.”

“The emergency room doctor, nurses and staff are professional, knowledgeable, attentive and, most important to me, they are caring.”

If you would like to recognize someone at YRMC for exceptional care, please contact John Goodenow or Brenda Popowski in the YRMC Foundation at [email protected] or [email protected] or phone us at (928) 771-5686.

Related: A Story of Hope